Spa Policies

APPOINTMENTS / BOOKINGS

Not sure which treatment is best suited for your needs? If looking to book a facial you can choose our Premier Facial as you will have one hour blocked and can decide together with your Esthetician which treatment will be appropriate for what you are looking to achieve. When booking online you will be asked to give a credit card as a booking hold.  Your credit card will NOT be charged and you can use a gift card cash, or another credit card the day of your service.  This is just a hold, however if you do NOT give us 48 hours notice of having to cancel your appointment you will then be charged.

You can also feel free to call us at 631-472-1005. Our expert staff will be happy to assist you in choosing your service and scheduling your appointment as well.

48-HOUR CANCELLATION POLICY

Credit card information is required when booking services to reserve your appointment. Appointments not rescheduled at least 48 hours in advance will be charged the full amount of the missed service. If the cancellation is a result of an unforeseen emergency, the fee may be applied towards another appointment made within 7 days, subject to your therapist’s availability.

Failure to notify or a no-show will result in a full service charge and cannot be credited towards rescheduled appointments.

You will receive SMS text messages and email notifications regarding the date and time of your appointment.

Please DO NOT respond to these notifications.

You must Call us at 631-472-1005 or email KarasMaticdayspa@yahoo.com to reschedule your appointment asap.

No-shows or two consecutive cancellations will require pre-payment in full for the next appointment in addition to the cancellation fee.

ARRIVAL

Please arrive at least 5 minutes before your scheduled appointment to allow yourself time to get comfortable and relax

with a cup of water and use the restroom before your service starts.

PHONE ETIQUETTE

To maintain a tranquil atmosphere for our other clients, we kindly ask that your mobile phones be placed in silent mode

or turned off during your time at the spa.

PRECAUTIONS

If you are pregnant, have allergies, medical conditions, or are taking medications please consult with your physician to determine which services are right for you. Please alert our therapists if there has been a change in your intake form information since your first visit to the spa.